Frequently Asked Questions
Everything you need to know about our premium leather goods.
What types of leather do you use in your products?
We exclusively use premium full-grain and top-grain leathers sourced from ethical tanneries. Each piece is selected for its durability, natural character, and ability to develop a unique patina over time.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days. Shipping typically takes 3-5 business days for delivery, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal.
How should I care for my Johnson Leathers products?
To maintain the longevity of your leather, we recommend applying a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight and moisture, and wipe clean with a soft, dry cloth.
Do you offer a warranty on your leather goods?
Yes, all our products come with a one-year limited warranty covering manufacturing defects in materials and craftsmanship. This does not cover normal wear and tear or damage caused by misuse.
Can I track my order once it has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.